CAQA Marketplace Retail Group
CAQA Marketplace Retail Group is an independent multi-format retailer serving Melbourne's south-east. It runs a full-line supermarket with fresh produce, deli, bakery and butchery departments, a fashion store selling women's, men's and children's apparel and footwear, a community pharmacy with a dispensary and health services, and an online store that offers click and collect and home delivery across all three formats. Marketplace competes with the national chains on service, local product ranges and community connection, and serves around 38,000 customer transactions a week in store and about 2,400 online orders.
The group is organised into six departments: supermarket operations, the fashion store, the community pharmacy, online store and fulfilment, merchandise, buying and visual merchandising, and people, safety and loss prevention. The supermarket trades from 7 am to 10 pm seven days, with a night fill crew from 9 pm, the fashion store trades centre hours including late nights, and the pharmacy is open 8 am to 8 pm with a delivery run each afternoon. The fulfilment centre at Dandenong South picks and packs online orders in two shifts and dispatches through its own drivers and a courier partner. Head office holds buying, marketing, finance and people functions.
Marketplace operates under the Australian Consumer Law, the Fair Work Act and the General Retail Industry Award, the Victorian Food Act and the Food Standards Code, Victorian occupational health and safety law and, for the pharmacy, the Victorian drugs and poisons legislation and the Pharmacy Board guidelines. Each site holds a food safety program or pharmacy quality system, keeps temperature, cleaning, incident and complaint registers, and completes a monthly compliance self-audit reviewed at head office. Loss prevention, cash handling and respectful customer behaviour are managed under group-wide policies with training recorded in the team training matrix.