- Stock and Inventory Register8
- Customer Feedback and Complaints Register8
- WHS and Security Incident Register8
- Online Orders and Deliveries8
Service with a smile
CAQA Marketplace Retail Group is an independent multi-format retailer serving Melbourne's south-east.
CAQA Marketplace Retail Group, supermarket, fashion, pharmacy retail and online store
CAQA Marketplace Retail Group is an independent multi-format retailer serving Melbourne's south-east. It runs a full-line supermarket with fresh produce, deli, bakery and butchery departments, a fashion store selling women's, men's and children's apparel and footwear, a community pharmacy with a dispensary and health services, and an online store that offers click and collect and home delivery across all three formats. Marketplace competes with the national chains on service, local product ranges and community connection, and serves around 38,000 customer transactions a week in store and about 2,400 online orders.
The group is organised into six departments: supermarket operations, the fashion store, the community pharmacy, online store and fulfilment, merchandise, buying and visual merchandising, and people, safety and loss prevention. The supermarket trades from 7 am to 10 pm seven days, with a night fill crew from 9 pm, the fashion store trades centre hours including late nights, and the pharmacy is open 8 am to 8 pm with a delivery run each afternoon. The fulfilment centre at Dandenong South picks and packs online orders in two shifts and dispatches through its own drivers and a courier partner. Head office holds buying, marketing, finance and people functions.
Customer first
Every decision starts with what the customer needs, whether they are at the deli counter, the fitting room, the dispensary or the checkout on their phone.
Know the product
Team members learn the ranges they sell so they can give honest, useful advice and never guess about food, medicines or fit.
Safe and fair
A safe store for customers and staff, fair pay and rosters, and no tolerance for abuse of team members from any direction.
Local and honest
Marketplace backs local growers, makers and causes, prices clearly and fixes mistakes without argument.
Services and operations
To be the retailer our community trusts, by knowing our products, respecting our customers and looking after the people who serve them.
Full-line supermarket
Grocery, fresh produce, deli, bakery, butchery, dairy and frozen ranges with a strong local supplier program, weekly catalogue specials and a loyalty program that runs across every Marketplace format.
Fashion and footwear
Women's, men's and children's apparel, footwear and accessories across everyday and occasion ranges, with fitting room service, alterations referral and seasonal visual merchandising that changes every six weeks.
Community pharmacy and dispensary
Prescription dispensing, dose administration aids, pharmacy medicines and pharmacist only medicines, blood pressure and blood glucose checks, vaccinations by the pharmacist and an afternoon medicine delivery run.
Online store, click and collect and delivery
One online store across supermarket, fashion and pharmacy front-of-shop ranges, with same-day click and collect, scheduled home delivery windows and a courier option for fashion orders interstate.
Business to business supply
Wholesale grocery, catering and fresh supply to cafes, childcare centres and aged care kitchens in the south-east, with account management, standing orders and a weekly delivery schedule.
Health and wellbeing services
Sleep apnoea support, home health care aids and equipment hire, smoking cessation programs and health promotion campaigns run from the pharmacy in partnership with local general practices.
Six departments, one workplace
Each department has a purpose, a lead, responsibilities, performance measures and the systems it works in. Students are placed in a department by their scenario.
Supermarket Operations
Runs the Frankston supermarket across grocery, fresh produce, deli, bakery, butchery, dairy and frozen, the front end and night fi...
Visit departmentFashion Store
Runs the Chadstone region fashion store selling apparel, footwear and accessories. Owns fitting room service, selling skills, seas...
Visit departmentCommunity Pharmacy
Runs the Cranbourne community pharmacy, its dispensary, front-of-shop health ranges and health services. Owns the safe supply of p...
Visit departmentOnline Store and Fulfilment
Runs the Marketplace online store, the Dandenong South fulfilment centre, click and collect points at each site and the delivery f...
Visit departmentMerchandise, Buying and Visual Merchandising
Plans ranges, buys stock, negotiates with suppliers and sets promotions across all formats from head office, and designs and insta...
Visit departmentPeople, Safety and Loss Prevention
Supports every site with recruitment, induction, rostering, training, workplace health and safety, security and loss prevention. O...
Visit departmentWorking systems with real records
Every system is live in your browser: create, update, search, move cards on a board and export what you did. Reset returns the seed data at any time.
Stock and Inventory Register
Tracks products, stock on hand, reorder points, suppliers and counts across supermarket, fashion, pharmacy and online ranges.
8 recordsCustomer Feedback and Complaints Register
Records every complaint, compliment and suggestion received in store, online or on social media and tracks it to resolution.
8 recordsWHS and Security Incident Register
Logs injuries, near misses, hazards, theft, aggressive customer events and food safety events with investigation and corrective actions.
8 recordsOnline Orders and Deliveries
Tracks every online order from receipt through picking, packing, collection or delivery, with substitutions and problems recorded.
8 recordsTeam Roster and Training Matrix
Holds each team member's role, site, rostered shift pattern, completed training and the date their next refresher or review is due.
8 recordsInbox
8 work requests from managers and colleagues, each linked to a scenario or a document.
Open inboxEight workplace scenarios
Sign in as a role, read the brief, work through the tasks using the documents and systems, then print an evidence summary for your assessor.
Serve, sell and process sales on the spring launch Saturday
You are a sales team member in the fashion store.
Open scenario Entry 2 to 3 hoursReceive the Thursday fresh delivery and complete the temperature checks
You are a fresh department team member at the Frankston supermarket.
Open scenario Intermediate 2 to 3 hoursAssist pharmacy customers with medicines within your scope
You are a pharmacy assistant on the front counter of the Cranbourne pharmacy.
Open scenario Intermediate 2 to 3 hoursResolve a pricing complaint and manage a difficult customer
You are the front end supervisor at the Frankston supermarket.
Open scenario Intermediate 3 to 4 hoursPick, pack and dispatch the Friday morning order wave
You are a pick and pack team member at the Dandenong South fulfilment centre.
Open scenario Intermediate 4 to 5 hoursPlan and install the spring window and front feature
You are a visual merchandising assistant working with the Merchandise and Visual Merchandising Manager.
Open scenario Advanced 5 to 7 hoursLead the fashion team through the spring launch fortnight
You are the acting Fashion Store Manager for two weeks.
Open scenario Advanced 5 to 7 hoursBuild the fresh department shrink action plan
You are the assistant store manager at the Frankston supermarket.
Open scenarioNotice board All notices
- Safety Safety cutters replace box cutters on night fill
4 September 2026 - Quality Sesame snack bar recall: batch quarantined
9 September 2026 - People Respectful customer behaviour: you can walk away
8 September 2026
Coming up Calendar
- 13/09Spring range launch weekend, fashion store
10:00 am, Marketplace Fashion, Chadstone region - 15/09Fresh team weekly briefing
7:30 am, Frankston supermarket staff room - 16/09Respectful customer behaviour refresher
2:00 pm, Cranbourne pharmacy consultation room - 18/09Spring window and front feature installation
6:00 pm, Marketplace Fashion, after close
Mapped to the Retail Services Training Package
Every scenario lists the current units of competency and qualifications it supports, with assessor notes and a printable evidence summary. Use it with your own assessment tools or ask CAQA for a matched kit.