For trainers and assessors
How to use CAQA Marketplace Retail Group with your students, what is included, and the mapping to the Retail Services Training Package.
One simulated business, ready for assessment
A complete fictional employer
Public site and staff intranet for one business in the industry, with its history, services, values, locations, six departments and ten named roles. Everything is fictional and labelled as such on every page.
14 controlled documents
Policies, procedures, forms, templates, a register and a plan written in controlled-document style with document codes, owners, versions and review dates. Forms and templates are fillable on screen and print to PDF.
5 working systems
Record-keeping apps with realistic seed data: table, card and board views, add, edit, delete, search, filter, CSV export and a one-click reset. Records are stored in the student's browser, so every student starts from the same seed data.
Inbox, notices and calendar
Eight work requests from managers and colleagues that point the student at scenarios, documents and systems, a notice board, and a business calendar the student can add to.
8 assessment scenarios
Role-based workplace tasks at Entry, Intermediate and Advanced level, each with context, brief, task checklist, deliverables, linked documents and systems, assessor notes and a printable evidence summary.
Mapping to current units
Every scenario is mapped to current units of competency and qualifications on training.gov.au for this training package, so trainers can align tasks to their own assessment tools.
A typical delivery pattern
- Orient the class. Walk students through the home page, the departments and the people so the business feels real before any task begins. Ask them to read About this simulation.
- Assign roles. Students sign in as the role a scenario names (or one you choose). The choice is stored only in their browser and shapes the greeting, inbox and evidence summary.
- Issue the work request. The inbox message for a scenario reads like a real instruction from a manager. Students open it, follow the link to the scenario and read the brief.
- Work in the systems and documents. Tasks tell students which policy to apply, which form to complete and which system record to create or update. Forms print to PDF; systems export CSV.
- Collect evidence. The scenario page ticks off tasks and prints an evidence summary listing every record the student created or changed, their notes and the units mapped. Combine it with your own observation checklist and questions.
- Reset between cohorts. Each browser starts from the same seed data. A reset on the About this simulation page clears everything a student did on that device.
Scenarios mapped to current units
Codes and titles were taken from training.gov.au on 10 September 2026 (Retail Services Training Package, release 7.0, developed by Service and Creative Skills Australia). Mapping shows which units a scenario gives evidence towards; it is not a substitute for your own assessment mapping.
| Scenario | Level | Units of competency | Qualifications |
|---|---|---|---|
| Serve, sell and process sales on the spring launch Saturday Fashion Store | Entry | SIRXCEG001 Engage the customerSIRXSLS001 Sell to the retail customerSIRXSLS002 Follow point-of-sale proceduresSIRXIND001 Work effectively in a service environmentSIRXWHS001 Work safely | SIR20216 Certificate II in Retail ServicesSIR30216 Certificate III in Retail |
| Receive the Thursday fresh delivery and complete the temperature checks Supermarket Operations | Entry | SIRRINV001 Receive and handle retail stockSIRRINV002 Control stockSIRRFSA001 Handle food safely in a retail environmentSIRXWHS001 Work safely | SIR20216 Certificate II in Retail ServicesSIR30216 Certificate III in Retail |
| Assist pharmacy customers with medicines within your scope Community Pharmacy | Intermediate | SIRCCCS001 Interact with pharmacy customersSIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only MedicinesSIRCPPA005 Assist customers with cough and cold relief productsSIRCPPA010 Assist customers with analgesic and anti-inflammatory productsSIRCINF001 Use pharmacy practices for infection controlSIRCPPA001 Assist customers with vitamins, minerals and supplements | SIR20116 Certificate II in Community PharmacySIR30116 Certificate III in Community Pharmacy |
| Resolve a pricing complaint and manage a difficult customer People, Safety and Loss Prevention | Intermediate | SIRXCEG002 Assist with customer difficultiesSIRXCEG008 Manage disrespectful, aggressive or abusive customersSIRXRSK001 Identify and respond to security risksSIRXCOM001 Communicate in the workplace to support team and customer outcomesSIRXMGT001 Supervise and support frontline team members | SIR30216 Certificate III in RetailSIR40316 Certificate IV in Retail Management |
| Pick, pack and dispatch the Friday morning order wave Online Store and Fulfilment | Intermediate | SIRXCEG006 Provide online customer serviceSIRRINV002 Control stockSIRXDLV001 Deliver food productsSIRRFSA001 Handle food safely in a retail environmentSIRXOSM003 Use social media and online tools | SIR30216 Certificate III in Retail |
| Plan and install the spring window and front feature Merchandise, Buying and Visual Merchandising | Intermediate | SIRRMER001 Produce visual merchandise displaysSIRRMER005 Implement visual merchandising conceptsSIRRMER009 Plan and organise display lightingSIRXMKT001 Support marketing and promotional activitiesSIRXWHS002 Contribute to workplace health and safety | SIR30216 Certificate III in RetailSIR50217 Diploma of Visual Merchandising |
| Lead the fashion team through the spring launch fortnight Fashion Store | Advanced | SIRXMGT001 Supervise and support frontline team membersSIRXMGT002 Lead a frontline teamSIRXTAD001 Train others in frontline tasksSIRXHRM002 Maintain employee relationsSIRXHWB002 Promote workplace health and wellbeing | SIR40316 Certificate IV in Retail Management |
| Build the fresh department shrink action plan Supermarket Operations | Advanced | SIRRRTF002 Monitor retail store financialsSIRXRSK003 Manage risk in the retail environmentSIRRRTF001 Balance and secure point-of-sale terminalSIRXMGT004 Plan and manage retail projectsSIRRINV002 Control stock | SIR40316 Certificate IV in Retail ManagementSIR50116 Diploma of Retail Leadership |
All 13 current qualifications in SIR
The business is written to suit the featured qualifications; the rest can be supported by adding scenarios, which CAQA can do on request.
| Code | Title | Level | Status here |
|---|---|---|---|
| SIR10116 | Certificate I in Retail Services | Certificate I | Featured here |
| SIR20116 | Certificate II in Community Pharmacy | Certificate II | Featured here |
| SIR20216 | Certificate II in Retail Services | Certificate II | Featured here |
| SIR30116 | Certificate III in Community Pharmacy | Certificate III | Featured here |
| SIR30216 | Certificate III in Retail | Certificate III | Featured here |
| SIR30316 | Certificate III in Business to Business Sales | Certificate III | Featured here |
| SIR40116 | Certificate IV in Community Pharmacy | Certificate IV | Featured here |
| SIR40216 | Certificate IV in Community Pharmacy Dispensary | Certificate IV | Featured here |
| SIR40316 | Certificate IV in Retail Management | Certificate IV | Featured here |
| SIR50116 | Diploma of Retail Leadership | Diploma | Featured here |
| SIR50217 | Diploma of Visual Merchandising | Diploma | Featured here |
| SIR50317 | Diploma of Retail Merchandise Management | Diploma | Featured here |
| SIR60221 | Advanced Diploma of Visual Merchandising | Advanced Diploma | Adaptable |
Delivery and LMS compatibility
Hosted web application
Runs in any modern browser on desktop, tablet or phone. No installation, no plug-ins, no student accounts. Each package has its own address, for example bsb.caqa.com.
LMS ready
Link to the whole site, a scenario or a single document from Moodle, Canvas, aXcelerate, Cloud Assess, Blackboard or any LMS that can open a web link. A SCORM wrapper that launches the site and records completion can be supplied on request.
Privacy by design
Student entries stay in the student's browser (local storage). Nothing is sent to CAQA or to any server, so no personal information is collected and no accounts are needed. Students print or export their evidence for submission.
Accessibility and motion
Keyboard navigable, screen-reader labels on controls, reduced-motion support and a visible Motion toggle on every page.
Licensing and usage
RTO licence
Licensed to the RTO under the CAQA Resources licence agreement for use with its enrolled students and staff across all its campuses and delivery modes. Contact CAQA for pricing and reseller terms.
Intellectual property
All content, fictional entities, documents and software remain the intellectual property of CAQA. The RTO may print and adapt documents for its own delivery within the licence.
Branding and customisation
Branding
A private copy with the RTO's own business name, colours and logo can be produced on its own address.
Content
Extra documents, scenarios, systems and staff roles can be added, and existing ones adjusted to match the RTO's assessment tools, industry partners or state requirements.
Integration
Deep links per scenario and per document, optional SCORM launch package, and evidence summaries in a format that suits the RTO's assessment records.
Questions trainers ask
How do I use this simulated retail group with my students?
Pick the format that matches your unit, whether supermarket, fashion, pharmacy or online, choose a scenario, give the student the role and the inbox message and let them work through the documents and systems as a new team member would. The assessor notes list the evidence to collect.
How do students sign in?
Students open the site, choose Enter the workplace and pick a role from the staff list. No password is required and the site keeps their records in the browser they use, so they must return on the same device to continue their work.
How are records kept and can I see what a student entered?
Every record created in a system is stored in the student's browser and can be exported as a file from the system screen. Ask students to export their records and submit them with their deliverables.
How do I reset a system to the starting data?
Open the system and use the Reset to seed data control in the toolbar. This removes the student's records for that system and reloads the eight starting records. Export first if the work needs to be kept.
Can I customise the stores, products or scenarios?
Yes. Trainers with a CAQA licence can download the content file, edit the ranges, policies, people and scenarios, for example to add their state's food safety requirements or a different pharmacy protocol, and rebuild the site with the CAQA tool.
Can the pharmacy scenarios be used for community pharmacy units?
Yes. The pharmacy department, its supply policy and the protocol-based scenarios are written for the community pharmacy units, with the pharmacist in charge as the referral point. Assessors must still observe the student against the unit's performance evidence.
Talk to CAQA
Pricing, reseller terms, matched assessment kits and private branded copies: info@caqa.com.au or 1800 266 160. Browse the full catalogue at caqaresources.com.au.