Simulated workplace
Controlled documents
Document library
Controlled policies, procedures, forms, templates, registers and plans. Forms and templates can be completed on screen and printed.
| Code | Document | Type | Owner | Version | Next review |
|---|---|---|---|---|---|
| MKT-POL-001 | Work Health and Safety Policy This policy states the group's commitment to a safe workplace for team members, customers, contractors and visitors acro | Policy | General Manager Retail | 3.0 | 12 February 2027 |
| MKT-POL-002 | Customer Service and Respectful Behaviour Policy This policy sets the standard of service every customer receives across Marketplace formats and channels, and the standa | Policy | People, Safety and Loss Prevention Manager | 2.2 | 4 March 2027 |
| MKT-POL-003 | Food Safety Policy This policy sets the food safety standards for the supermarket, the fulfilment centre and the delivery fleet so that eve | Policy | Supermarket Store Manager | 2.5 | 20 January 2027 |
| MKT-POL-004 | Supply of Pharmacy Medicines and Pharmacist Only Medicines Policy This policy sets how the Marketplace Community Pharmacy supplies scheduled medicines, what pharmacy assistants can and c | Policy | Pharmacist in Charge | 3.1 | 15 April 2027 |
| MKT-PRO-001 | Point-of-Sale and Cash Handling Procedure This procedure sets out how team members open, operate, balance and secure point-of-sale terminals across all formats, a | Procedure | People, Safety and Loss Prevention Manager | 2.3 | 3 March 2027 |
| MKT-PRO-002 | Receiving and Stock Handling Procedure This procedure sets out how deliveries are received, checked, recorded, stored and moved to the sales floor or pick face | Procedure | Supermarket Store Manager | 2.0 | 20 January 2027 |
| MKT-PRO-003 | Refunds, Returns and Consumer Guarantees Procedure This procedure sets out how team members handle returns, exchanges, refunds and faulty goods claims so that customers re | Procedure | Fashion Store Manager | 2.4 | 4 March 2027 |
| MKT-PRO-004 | Online Order Picking, Packing and Delivery Procedure This procedure sets out how online orders are released, picked, substituted, packed, dispatched and delivered so that ev | Procedure | Ecommerce and Fulfilment Manager | 1.8 | 9 June 2027 |
| MKT-FRM-001 | Incident and Hazard Report Form This form is completed for every injury, near miss, hazard, security event, aggressive customer event, food safety event | Form | People, Safety and Loss Prevention Manager | 2.1 | 12 February 2027 |
| MKT-FRM-002 | Customer Complaint and Feedback Form This form records a customer complaint, compliment or suggestion received in store, by phone, online or on social media, | Form | Fashion Store Manager | 1.6 | 4 March 2027 |
| MKT-TPL-001 | Visual Merchandising Display Plan Template This template is used to plan, brief, install and review a visual merchandising display, window or promotional feature i | Template | Merchandise and Visual Merchandising Manager | 2.0 | 27 May 2027 |
| MKT-TPL-002 | Weekly Team Briefing Record Template This template records the weekly team briefing held in each department, covering trade, promotions, safety, customer fee | Template | People, Safety and Loss Prevention Manager | 1.4 | 12 February 2027 |
| MKT-REG-001 | Food Safety Monitoring Register This register holds the temperature, cleaning, pest, calibration and corrective action records required by the food safe | Register | Fresh Department Supervisor | 2.2 | 20 January 2027 |
| MKT-PLN-001 | Loss Prevention and Security Plan This plan sets out how the group prevents, detects and responds to theft, fraud, cash loss, process shrink and security | Plan | People, Safety and Loss Prevention Manager | 2.1 | 18 June 2027 |