Online Store and Fulfilment
Runs the Marketplace online store, the Dandenong South fulfilment centre, click and collect points at each site and the delivery fleet. Owns the online customer experience, order accuracy, cold chain for delivered groceries, digital content and the analytics that drive the range.
What the team is accountable for
- Pick, pack and dispatch online orders accurately
- Maintain the cold chain for chilled and frozen deliveries
- Respond to online customer enquiries and reviews
- Publish product content, pricing and promotions online
- Monitor online analytics and order performance
How we know it is working
Who works here
Riley Morgan
Built the Marketplace online store in 2019 and now manages the fulfilment centre, the delivery fleet and the online analytics dashboard.
Grace Whitmore
Leads the morning pick and pack shift at Dandenong South, owns cold chain checks and trains pickers on order accuracy.
Where the work is recorded
Online Orders and Deliveries
Tracks every online order from receipt through picking, packing, collection or delivery, with substitutions and problems recorded.
Customer Feedback and Complaints Register
Records every complaint, compliment and suggestion received in store, online or on social media and tracks it to resolution.
Stock and Inventory Register
Tracks products, stock on hand, reorder points, suppliers and counts across supermarket, fashion, pharmacy and online ranges.