Simulated workplaceCAQA Marketplace Retail Group is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
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Simulated workplace
Scenario · Fashion Store

Lead the fashion team through the spring launch fortnight

You are the acting Fashion Store Manager for two weeks.

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The situation

What has happened

Kai Tanaka is on leave from 15 September and Marcus Bellingham has asked you to act as Fashion Store Manager through the spring launch weekend. The store has two new team members who need coaching on selling and the refunds procedure, a public social media complaint under investigation, a shoulder injury in the incident register with actions still open, and a launch weekend roster that must meet the General Retail Industry Award rules on breaks, penalty rates and minimum shifts. The weekly team briefing is on Monday. Marcus wants a call each Wednesday and a handover note for Kai at the end of the fortnight.

Your brief. Lead the team for the fortnight: run the weekly briefing, coach the new team members, finalise a compliant launch roster, close the open incident actions, resolve the social media complaint and hand over to Kai with a clear record of decisions and results.
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Tasks

Deliverables

  • Team briefing record for the Monday briefing
  • Coaching records in the training matrix
  • Launch weekend roster with award compliance notes
  • Closed customer feedback and incident register entries
  • Handover note and update to the General Manager

Documents to use

Systems to use

Team Roster and Training Matrix

Holds each team member's role, site, rostered shift pattern, completed training and the date their next refresher or review is due.

Customer Feedback and Complaints Register

Records every complaint, compliment and suggestion received in store, online or on social media and tracks it to resolution.

WHS and Security Incident Register

Logs injuries, near misses, hazards, theft, aggressive customer events and food safety events with investigation and corrective actions.

Stock and Inventory Register

Tracks products, stock on hand, reorder points, suppliers and counts across supermarket, fashion, pharmacy and online ranges.

For trainers and assessors

Units of competency

Current on training.gov.au for the Retail Services Training Package as at 10 September 2026.

SIRXMGT001Supervise and support frontline team members
SIRXMGT002Lead a frontline team
SIRXTAD001Train others in frontline tasks
SIRXHRM002Maintain employee relations
SIRXHWB002Promote workplace health and wellbeing

Qualifications

SIR40316Certificate IV in Retail Management
Assessor notes

What to look for

Evidence guide

Look for a briefing record with issues in the team's words, coaching that corrects the refund misunderstanding with the consumer guarantee explained, a roster that meets award rules with the reasoning shown, and register entries closed with real outcomes. The handover must be honest and specific. Observe or role-play the coaching and a check-in for respectful, clear communication.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.