People, Safety and Loss Prevention
Supports every site with recruitment, induction, rostering, training, workplace health and safety, security and loss prevention. Owns the incident register, the training matrix, the respectful customer behaviour program and the investigation of theft, fraud and cash discrepancies.
What the team is accountable for
- Recruit, induct and roster team members
- Maintain the training matrix and award compliance
- Investigate incidents, theft and cash discrepancies
- Run the respectful customer behaviour program
- Coordinate WHS inspections and consultation
How we know it is working
Who works here
Tom Abernethy
Looks after recruitment, rostering, safety and security for the group, after nine years in retail loss prevention and store management.
Where the work is recorded
WHS and Security Incident Register
Logs injuries, near misses, hazards, theft, aggressive customer events and food safety events with investigation and corrective actions.
Team Roster and Training Matrix
Holds each team member's role, site, rostered shift pattern, completed training and the date their next refresher or review is due.
Customer Feedback and Complaints Register
Records every complaint, compliment and suggestion received in store, online or on social media and tracks it to resolution.