Point-of-Sale and Cash Handling Procedure

Purpose. This procedure sets out how team members open, operate, balance and secure point-of-sale terminals across all formats, and how cash, card and loyalty transactions are handled and reconciled.

1.Opening a terminal

At the start of a shift the team member will sign on to the terminal with their own login, count the float in front of the supervisor and record it on the float sheet. Logins must never be shared. The terminal drawer will be closed between transactions and the team member will not leave a signed-on terminal unattended.

2.Processing sales

Every item will be scanned or entered by product code; prices will not be keyed manually except with supervisor authorisation. The team member will state the total, process the tender, hand the change and receipt to the customer and thank them. Loyalty cards will be scanned before payment. Age-restricted products will be sold only after checking identification for any customer who looks under 25.

• Scan every item, including multiples
• Apply promotions through the system, never manually
• Check identification for age-restricted sales
• State the total and count change back
• Offer the receipt every time

3.Card, mobile and split payments

Card and mobile wallet payments will be processed through the integrated terminal. Where a card is declined the team member will offer another tender without comment on the reason. Split tenders will be recorded in the system in the order they are taken.

4.Voids, discounts and price overrides

Voids after tender, discounts outside a promotion and price overrides require supervisor authorisation entered on the terminal. The reason will be recorded and the supervisor's name will appear on the transaction. Repeated overrides on one terminal will be reviewed by loss prevention.

5.Cash security

Notes above the float limit will be dropped into the drop safe using a numbered bag and recorded on the drop sheet. Cash will not be counted in view of customers. Cash pick-ups and safe access will be by two people. The safe will be locked at all times and the combination changed when a keyholder leaves.

6.Balancing and closing

At the end of the shift the team member will count the drawer away from the sales floor with a supervisor present, complete the reconciliation sheet, and record any variance over five dollars in the reconciliation file for investigation. Terminal reports will be filed with the daily takings.

7.Robbery and duress

In an armed robbery team members will comply with demands, not resist, remember details and press the duress alarm only when safe. After the offender leaves, lock the doors, call the police, preserve the scene and call the store manager. The event will be recorded in the incident register and support offered to everyone involved.