Community Pharmacy
Runs the Cranbourne community pharmacy, its dispensary, front-of-shop health ranges and health services. Owns the safe supply of pharmacy medicines and pharmacist only medicines, dispensary accuracy, patient privacy and the afternoon delivery run to homes and aged care facilities.
What the team is accountable for
- Dispense prescriptions accurately under the pharmacist
- Supply scheduled medicines within the pharmacy assistant's scope
- Advise customers on front-of-shop health products
- Prepare dose administration aids for aged care clients
- Run the delivery service and health promotion programs
How we know it is working
Who works here
Amanda Okafor
Registered pharmacist who leads the Cranbourne dispensary, supervises pharmacy assistants and has run the pharmacy quality system for seven years.
Liam O'Callaghan
Serves pharmacy customers, supports the dispensary and coordinates the afternoon delivery run, in his fourth year with the pharmacy.
Where the work is recorded
Stock and Inventory Register
Tracks products, stock on hand, reorder points, suppliers and counts across supermarket, fashion, pharmacy and online ranges.
Customer Feedback and Complaints Register
Records every complaint, compliment and suggestion received in store, online or on social media and tracks it to resolution.
Online Orders and Deliveries
Tracks every online order from receipt through picking, packing, collection or delivery, with substitutions and problems recorded.