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Scenario · Supermarket Operations

Build the fresh department shrink action plan

You are the assistant store manager at the Frankston supermarket.

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The situation

What has happened

Fresh department shrink at Frankston is 4.1 percent of sales against a target of 3 percent, and the deli cabinet failure on 9 September added a full cabinet of waste. Marcus Bellingham wants a shrink action plan for the October trading review. The stock register shows strawberries and chicken at low stock and on order, the incident register holds the cabinet event and the cutter injury, receiving records show two short deliveries in August, and the point-of-sale exception reports show a pattern of manual weight entries at the deli scale. Sofia Petridis wants the plan built with Jasmine Ali and the night fill team, not imposed on them.

Your brief. Analyse the fresh department's shrink using the stock, waste, receiving, incident and point-of-sale records, identify the causes by category, consult the team and produce a shrink action plan in the loss prevention plan format with owners, dates and measures that the store manager can take to the trading review.
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Tasks

Deliverables

  • Shrink analysis by cause with the data sources
  • Team briefing record from the consultation
  • Fresh department shrink action plan with owners, dates and measures
  • One-page trading review summary with the financial case

Documents to use

Systems to use

Stock and Inventory Register

Tracks products, stock on hand, reorder points, suppliers and counts across supermarket, fashion, pharmacy and online ranges.

WHS and Security Incident Register

Logs injuries, near misses, hazards, theft, aggressive customer events and food safety events with investigation and corrective actions.

Team Roster and Training Matrix

Holds each team member's role, site, rostered shift pattern, completed training and the date their next refresher or review is due.

For trainers and assessors

Units of competency

Current on training.gov.au for the Retail Services Training Package as at 10 September 2026.

SIRRRTF002Monitor retail store financials
SIRXRSK003Manage risk in the retail environment
SIRRRTF001Balance and secure point-of-sale terminal
SIRXMGT004Plan and manage retail projects
SIRRINV002Control stock

Qualifications

SIR40316Certificate IV in Retail Management
SIR50116Diploma of Retail Leadership
Assessor notes

What to look for

Evidence guide

The analysis must separate shrink by cause with the records cited, and the plan must have specific actions with owners, dates and measures rather than general statements. Consultation must be evidenced by the briefing record in the team's words. The financial case must show the arithmetic. Look for controls on the deli scale and receiving that match the loss prevention plan.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.