Fashion Store
Runs the Chadstone region fashion store selling apparel, footwear and accessories. Owns fitting room service, selling skills, seasonal floor changes, size curve management and the store's contribution to the online range through ship-from-store orders.
What the team is accountable for
- Greet, consult and sell to every customer
- Maintain fitting rooms, floor standards and size runs
- Execute seasonal visual merchandising changes
- Process sales, exchanges and refunds at point of sale
- Pick ship-from-store online orders
How we know it is working
Who works here
Kai Tanaka
Runs the fashion store, coaches the selling team on the floor and has led the store through five seasonal floor changes since joining in 2023.
Where the work is recorded
Stock and Inventory Register
Tracks products, stock on hand, reorder points, suppliers and counts across supermarket, fashion, pharmacy and online ranges.
Customer Feedback and Complaints Register
Records every complaint, compliment and suggestion received in store, online or on social media and tracks it to resolution.
Online Orders and Deliveries
Tracks every online order from receipt through picking, packing, collection or delivery, with substitutions and problems recorded.
Assessment tasks in this department
Documents the scenarios use
- Customer Complaint and Feedback Form Form
- Customer Service and Respectful Behaviour Policy Policy
- Incident and Hazard Report Form Form
- Point-of-Sale and Cash Handling Procedure Procedure
- Refunds, Returns and Consumer Guarantees Procedure Procedure
- Weekly Team Briefing Record Template Template
- Work Health and Safety Policy Policy