Merchandise, Buying and Visual Merchandising
Plans ranges, buys stock, negotiates with suppliers and sets promotions across all formats from head office, and designs and installs visual merchandising displays in the stores. Owns margin, range reviews, promotional calendars, planograms and the look of every store.
What the team is accountable for
- Plan and buy ranges to the merchandise financial plan
- Negotiate supply arrangements and trading terms
- Build the promotional calendar and catalogue
- Design, install and review visual merchandising displays
- Maintain planograms and space plans
How we know it is working
Who works here
Hannah Lindqvist
Leads buying, promotions and visual merchandising across all formats, with twelve years in category management and store design.
Where the work is recorded
Stock and Inventory Register
Tracks products, stock on hand, reorder points, suppliers and counts across supermarket, fashion, pharmacy and online ranges.
Online Orders and Deliveries
Tracks every online order from receipt through picking, packing, collection or delivery, with substitutions and problems recorded.
Customer Feedback and Complaints Register
Records every complaint, compliment and suggestion received in store, online or on social media and tracks it to resolution.